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What Governs Your Account on Big Boss

Your access to Big Boss and everything inside it — account wallet, deposits via bKash, Nagad, or Rocket, and the game floor — is subject to the legal terms laid out here.

Account TermsWallet & Payment RulesJurisdiction ConditionsPrivacy & DataPolicy Updates
Big Boss What Governs Your Account on Big Boss
DATA AND SECURITY

How We Handle Your Account Data

We collect only what we need to operate your account securely and process your payments through bKash, Nagad, and Rocket. Your data is never sold to third parties. Account security runs on encrypted connections, and session tokens expire automatically after inactivity to reduce exposure if your device is ever shared or lost.

Data Retention

We hold your account data for as long as your account is active and for the period required under applicable financial regulations — after that, it is deleted from active systems.

Cookie Policy

Cookies on this site manage your session, remember login state, and help us route wallet transactions correctly — no behavioral advertising cookies are set without your consent.

Account Security

Your account is protected by a one-time password sent to your registered mobile number each time you log in from an unrecognized device or change your wallet details.

Data Access Requests

You have the right to request a copy of the data we hold on your account. Submit the request through email support and we will respond within the period your local law requires.

LEGAL CONTACT PATHS

Reach Us for Policy or Account Queries

For anything related to these terms — account disputes, data requests, wallet transaction queries, or questions about eligibility in your region — our support team handles legal and account matters through the channels below. Response times vary by channel; live chat is the fastest route for urgent account issues.

Team online

Live Chat

Available directly inside your account dashboard — use this for urgent account-level or wallet queries tied to bKash, Nagad, or Rocket transactions.

Email Support

Send detailed policy or legal queries, including data access requests and account review appeals, to our dedicated support address listed in the account help section.

Help Centre

The help section inside your account covers common policy questions, account verification steps, and how to raise a formal dispute if needed.

Common Legal Questions About Your Account

These cover what we get asked most often about terms, data, and account rights. If your question is not here, reach us through live chat or email support.

These terms apply to anyone who opens an account and uses the platform in regions where access is permitted under local law. Eligibility is determined by your location and applicable regulations.

We retain your account data for the period required under applicable financial regulations, then delete it from active systems. You can request details via email support before or after closing.

Yes. Submit a data access request through our email support channel. We process these within the timeframe your local law sets out and confirm receipt when your request is logged.

Raise the dispute through live chat or email support with your bKash, Nagad, or Rocket transaction reference. We investigate and respond with a finding before any account action is taken.

We do not sell your data. Payment processors like bKash, Nagad, and Rocket receive only what is needed to complete a transaction. No other sharing happens without your consent or a legal obligation.

We update the revision date at the top of this page whenever terms change materially. Continued use of your account after a change is posted means you accept the updated terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.