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Terms Conditions at Big Boss

We built Big Boss for Bangladesh players who want clarity on how deposits, withdrawals and account access work. These terms explain your rights when you open an account, the steps we take to verify wallets like bKash, Nagad and Rocket, and how disputes are…

Account eligibilityDeposit & withdrawal rulesDispute resolutionUser responsibilitiesService availability

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HOW WE HANDLE POLICY

Security and Account Integrity

We verify every deposit and withdrawal to keep your account secure, and we store your personal details only as long as your account is active or as required by financial record-keeping standards. You control your data and can request changes or deletion through the support paths above.

Wallet Verification

We match your bKash, Nagad or Rocket number to your account registration before processing any withdrawal. If the wallet name does not match your account name, we ask for a photo ID to confirm ownership and prevent fraud before releasing…

Data Retention

We keep your account details, transaction logs and support messages while your account is open and for a period after closure to meet financial record requirements.

Dispute Steps

If you disagree with a transaction, login block or account decision, open a ticket through the help dashboard or email support with the transaction ID.

Account Security

You are responsible for keeping your password and OTP codes private. We send login alerts to your mobile number when a new device accesses your account, and you can revoke device access from the security tab in your dashboard to…

CONTACT PATHS

Reach Us About Terms Questions

If you have questions about these terms, need clarification on a rule, or want to report an account issue, our support team handles terms queries through live chat, email and the help section in your account dashboard. We aim to respond within a few hours during peak times.

Team online

Live Chat

Open the chat widget in the bottom corner of any page and select the terms or account topic. Our team sees your message right away and can pull up your account details to answer specific questions about deposits, withdrawals or eligibility.

Email Support

Send your terms question to the support email shown in your account settings. Include your registered mobile number so we can locate your account quickly. We reply to most emails within six hours, faster during Dhaka business hours.

Help Dashboard

Log in and open the help section to browse terms articles, submit a ticket, or check the status of an open inquiry. The dashboard tracks your conversation history so you can pick up where you left off without repeating your question.

How These Terms Apply

Big Boss Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Big Boss operates where local law permits online gaming, and your access depends on the regulations in your region. We serve players in eligible areas of Bangladesh who meet the legal age requirement. When you open an account, you confirm that online gaming is allowed where

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you are and that you are legally able to participate. We verify deposits through bKash, Nagad and Rocket using your registered mobile number, and withdrawals go back to the same wallet you used to deposit. If a payment fails verification, we hold the funds and contact
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you through the mobile number or email on your account. You are responsible for keeping your login credentials private and for any activity under your account. We reserve the right to close accounts that violate these terms, including attempts to use multiple accounts, fraudulent deposits, or
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chargebacks. Disputes are handled through our support team first; if unresolved, you may escalate through the channels named in the support section below. We update these terms when our services change and post the new version on this page with the revision date at the top.
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Continued use of your account after an update means you accept the revised terms. We do not guarantee uninterrupted service and are not liable for losses caused by network outages, payment-provider delays, or events outside our control.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Terms & Conditions FAQ

Withdrawals go back to the same bKash, Nagad or Rocket number you deposited from. If you need to change your wallet, contact support with a photo ID showing your name and the new wallet number so we can verify ownership before updating your account.

No, our terms allow one account per person. If we detect multiple accounts linked to the same mobile number, ID document or device, we close the duplicate accounts and move any balance to your original account after verifying your identity through support.

Check your transaction history in the account dashboard first. If the deposit is missing after five minutes, open a support ticket with the bKash, Nagad or Rocket transaction ID and we will trace the payment with our processor and credit your balance once confirmed.

We post updates on this page with a revision date at the top. If the change affects how deposits or withdrawals work, we send an email or in-app message to your registered contact. Continued use of your account after the update means you accept the new terms.

Start by opening a ticket through the help dashboard or emailing support with your account details and the reason you disagree. We review the case within two days and explain our decision. If still unresolved, you can request escalation to a senior team member.

The core terms are consistent, but some sections vary by region to comply with local law. The version you see is tailored for Bangladesh and covers bKash, Nagad and Rocket payments. Access depends on whether online gaming is allowed where you are.

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